iMedara – Privacy Policy, Data Protection Practices, and Website Terms of Use

 

I.Privacy Policy and Information Use

 

At iMedara, we understand the sensitive nature of personal and medical information and are fully committed to protecting it. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard your information in accordance with:

PIPEDA (Personal Information Protection and Electronic Documents Act – Canada)

 

 

• Applicable U.S. privacy standards including HIPAA-style confidentiality principles for handling health-related information
• Relevant Colombian regulations for medical and administrative processes involving local providers
• By using our website or services, you consent to the practices described below and acknowledge that iMedara may update this policy periodically.

 

 

1. Website Content

 

iMedara provides www.imedara.com as an informational platform.

 

Users understand that:

The website presents general information about services, procedures, and facilitation processes.

 

 

• Website content is informational only and does not constitute medical advice, a medical offer, clinical assessment, or a guarantee of eligibility for any procedure.
• Reproduction, distribution, commercial use, modification, or transmission of website content without written authorization from iMedara is strictly prohibited.
• The user assumes all responsibility for any interpretation or reliance on the website information.
• iMedara is not responsible for clinical decisions, medical interpretations, or outcomes associated with the use of information contained on the site.

 

 

 

2. Modifications to the Website

 

iMedara may modify, update, or remove any website content at any time without prior notice.

 

We do not guarantee uninterrupted access or permanent availability of the website.

Connectivity issues, hosting disruptions, or access limitations are outside iMedara’s liability.

The website may contain links to third-party pages. Interactions with those sites are at the sole risk of the user. iMedara does not control, endorse, or assume responsibility for the content, privacy policies, or practices of external sites.

 

 

 

3. Intellectual Property Rights

 

All content on www.imedara.com including written materials, images, logos, brand marks, multimedia content, and design elements is legally protected.

Users may only access content for personal, non-commercial purposes.

Copying, commercial distribution, alteration, or publishing of any material requires prior written approval from iMedara.

 

II. Privacy and Data Protection Policy

 

iMedara processes personal information in accordance with PIPEDA, applicable U.S. privacy regulations (including HIPAA-style confidentiality practices), and Colombian data protection laws.

 

 

4.1 Information We Collect

We may collect the following types of information:

Identification data

 

 

Contact information

Medical, surgical, dental, and health-related history provided voluntarily

Photographs and videos submitted for medical orientation or pre-assessment

Travel and logistics-related information for coordination purposes

 

 

4.2 Purposes of Data Processing

Your information is used to:

Provide the services you request

 

 

Facilitate communication with medical professionals and partner institutions

Conduct administrative, operational, and coordination activities

Determine medical eligibility and facilitate physician review

Respond to inquiries, requests, or guidance needs

Send relevant updates, communications, or promotional content (you may opt out)

 

 

4.3 Legal Basis for Processing

Processing of personal information is based on:

Your explicit consent

 

 

Execution or preparation of service agreements

Compliance with legal or regulatory obligations

iMedara’s legitimate interest in providing facilitated medical tourism services

 

 

4.4 Data Subject Rights

In accordance with PIPEDA, HIPAA-style patient rights, and Colombian data protection provisions, you may request:

Access to know whether your data is being processed

 

 

Correction or updates of inaccurate or incomplete information

Deletion of information when appropriate and legally permissible

Objection to processing when applicable

 

Revocation of consent at any time

 

Requests should be directed to: info@imedara.com (or your preferred corporate email).

 

 

5. Confidentiality & HIPAA-Style Protections

Although iMedara is not a healthcare provider, we voluntarily adopt confidentiality safeguards comparable to HIPAA standards:

Medical photos, videos, and records are accessed only by authorized iMedara personnel and the medical specialists involved in your orientation.

 

 

Strict administrative, technical, and physical safeguards are applied to prevent unauthorized access, use, or disclosure.

Data is shared only with your explicit consent or when legally required.

 

 

 

6. Use of Cookies

Our website uses cookies to improve browsing functionality, analyze traffic, and enhance user experience.

Users may manage cookies through their browser settings.

Certain cookies are essential for site operation and disabling them may affect functionality.

 

 

7. International Data Transfers

Because iMedara facilitates medical tourism between Canada, the U.S., and Colombia, your data may be transferred across jurisdictions.

iMedara ensures adequate levels of protection consistent with PIPEDA, U.S. privacy expectations, and Colombian regulatory standards.

 

 

8. Data Retention

Information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by relevant laws, including medical, administrative, or contractual obligations.

 

 

9. Applicable Law and Jurisdiction

This policy is governed by:

Canadian privacy principles (PIPEDA) for users residing in Canada

 

 

U.S. privacy expectations and HIPAA-style protections for U.S. users

Colombian regulations for interactions with local healthcare providers

 

 

Any dispute may be brought before appropriate courts in Canada or Colombia, depending on the nature of the matter.

 

III. General Terms and Conditions for Medical Tourism Facilitation Services

These Terms and Conditions govern the intermediary and coordination services provided by iMedara (“iMedara”) to international patients (“the Patient”).

Use of our services constitutes full acceptance of these terms.

 

 

1. Nature of iMedara’s Services

iMedara acts solely as a facilitator and intermediary, connecting the Patient with medical specialists, clinics, hospitals, lodging providers, and transportation suppliers.

iMedara does not provide medical services, does not recommend specific procedures, and does not guarantee outcomes.

 

All clinical decisions remain exclusively with licensed healthcare providers.

 

 

2. Reservations and Payments

2.1 All reservations are subject to availability and written confirmation.

2.2 A non-refundable deposit is required to secure any package.

2.3 Full payment must be completed according to the timelines established by iMedara or its partners.

 

 

3. Medical Consultation and Evaluation

A medical evaluation must be completed before any procedure is confirmed.

 

The treating physician determines eligibility and safety.

iMedara does not influence or participate in clinical evaluations, diagnoses, or medical decisions.

 

 

 

4. Travel Documentation

Patients are fully responsible for obtaining passports, visas, travel permits, and other required documentation.

iMedara is not responsible for delays, cancellations, or penalties arising from incomplete documentation.

 

 

5. Travel Insurance

Patients are strongly encouraged to purchase comprehensive travel and medical insurance covering medical and non-medical contingencies.

 

 

6. Medical Information and Records

Patients must provide complete, accurate medical information.

 

 

Any omission or falsification may result in cancellation of services without refund.

 

 

7. Changes, Cancellations & Provider Policies

 

7.1 Each medical provider has its own cancellation and refund policies.

7.2 By booking through iMedara, patients automatically accept each provider’s terms.

7.3 All cancellations must be submitted to iMedara and will be managed according to the provider’s directives.

7.4 iMedara cannot alter provider policies or intervene in their administrative decisions.

7.5 Policies may be updated and will be communicated prior to booking confirmation.

 

 

8. Guarantees and Limitations

iMedara does not guarantee:

Medical, surgical, aesthetic, or functional outcomes

The success of procedures or recovery processes

The availability of specific medical professionals

 

 

All outcomes depend solely on the treating specialists and patient adherence to medical guidance.

 

9. Transportation and Lodging

Services included in the package will be provided as described.

Any modifications are subject to provider availability and separate fees.

 

 

10. Limitation of Liability

iMedara is not liable for:

Injuries, complications, adverse reactions, or medical consequences

 

 

Clinical negligence or malpractice by third-party providers

Travel delays, cancellations, or logistical issues

Personal losses, theft, or unforeseen incidents during travel

 

The Patient acknowledges that all medical care is the responsibility of licensed healthcare professionals.

 

11. Compliance with Local Laws

Patients must comply with immigration, health, and public-order regulations in the destination country.

 Failure to comply is solely the Patient’s responsibility.

 

12. Medical Emergencies

In emergencies, iMedara will assist in directing patients to the nearest appropriate facility.

 All related decisions and costs are the Patient’s responsibility.

 

13. Postoperative Care

Patients must follow all postoperative instructions as provided by the treating physician.

Non-compliance may affect outcomes, without liability for iMedara.

 

14. Travel Notices and Safety

Patients are responsible for staying informed about travel advisories, safety conditions, and health recommendations.

 

15. Termination of Services

iMedara may suspend or terminate services if:

The Patient violates these terms

The Patient engages in inappropriate, disrespectful, or disruptive behaviour

Safety or operational concerns arise

 

16. Updates to Terms

iMedara may modify these Terms and Conditions at any time without prior notice.

The version in effect at the time of contracting will apply.

 

17. Acceptance

By using iMedara’s services, the Patient confirms having read, understood, and accepted these Terms and Conditions in full.